Messaging Terms & Conditions
Overview
Transcendence Counseling DBA EMDR Counseling Collective may offer SMS (text message) communication for administrative and informational purposes. By providing your mobile phone number and opting in, you agree to receive text messages from Transcendence Counseling in accordance with these Messaging Terms.
Providing your mobile number is optional.
Types of Messages You May Receive
Text messages may include:
Appointment reminders
Appointment confirmations or rescheduling notifications
Billing or account notifications
Administrative communications related to your care
You may opt in or out of notifications for appointment reminders, incomplete documents, cancelations or general communication. We do not send marketing or promotional text messages.
Message Frequency
Message frequency varies based on your appointment schedule and communication needs.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Transcendence Counseling is not responsible for carrier fees.
How to Opt In
You may opt in to receive SMS communications by:
Entering your mobile number in our intake forms
Checking the SMS consent box
Providing documented verbal consent
Your consent to receive SMS messages is not required to receive therapy services.
How to Opt Out
You may opt out of SMS communications at any time by:
Replying STOP to any message
Emailing: Info@emdrcollective.org
Calling: (480) 256-2886
After opting out, you will no longer receive SMS messages except for confirmation of your opt-out request.
Help & Support
For help at any time:
Email: info@emdrcollective.org
Call: (480) 256-2886
Privacy & Data Use
We may collect your name, phone number, and related contact information for the purpose of providing services, including appointment reminders and administrative communications.
Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging is not fully secure and should not be used to transmit sensitive or clinical information.
For additional details about how your information is handled, please review our Privacy Policy.
Compliance
All messaging practices are conducted in accordance with applicable federal and state regulations, including telecommunications carrier requirements and CTIA messaging guidelines.
Changes to These Terms
Transcendence Counseling reserves the right to update these Messaging Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
Contact Information
Transcendence Counseling 1820 E. Ray Rd, Suite A107 Chandler, AZ 85225 Email: info@emdrcollective.org Phone: (480) 256-2886