Privacy Policy
Overview
Transcendence Counseling, LLC DBA EMDR Counseling Collective is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy describes how information is collected, used, and safeguarded when you visit our website, contact our practice, or engage in services.
This Privacy Policy applies to information collected through our website and electronic communications. Protected Health Information (PHI) collected during therapy is governed by our Notice of Privacy Practices, which is provided separately during intake.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
Name
Email address
Phone number
Information submitted through contact forms
Appointment request details
Automatically Collected Information
IP address
Browser type
Device information
Pages visited on our website
Date and time of access
This information may be collected through standard website analytics tools and cookies.
How We Use Your Information
We may use the information collected to:
Respond to inquiries
Schedule appointments
Send appointment reminders
Provide administrative communications
Process billing requests
Improve website functionality and user experience
Comply with legal and regulatory obligations
We do not sell your personal information.
SMS & Mobile Messaging Privacy
If you choose to provide your mobile phone number and opt in to receive SMS messages:
Information Collected
We may collect your name, phone number, and related contact information necessary to provide appointment reminders and administrative communications.
Use of Mobile Information
Mobile information is used solely for service-related communication, including appointment reminders, billing notifications, and administrative messages.
Sharing of Mobile Information
Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.
Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message. You may reply HELP for assistance.
Message frequency varies. Messaging and data rates may apply.
All messaging practices are conducted in accordance with CTIA guidelines and telecommunications regulations.
Cookies & Analytics
Our website may use cookies and standard analytics tools to improve functionality and user experience. Cookies do not provide access to your computer or sensitive personal information.
You may disable cookies through your browser settings, though some website features may not function properly.
Third-Party Services
We may use third-party services (such as secure electronic health record systems, website hosting providers, or payment processors) to operate our practice. These providers are contractually obligated to protect your information and comply with applicable privacy laws.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or internet storage is completely secure.
Email and text messaging are not fully secure methods of communication and should not be used to transmit sensitive or clinical information.
Your Rights
You may:
Request access to personal information you have submitted
Request correction of inaccurate information
Request removal of your information (subject to legal and clinical record retention requirements)
To make a request, please contact us using the information below.
Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children through our website.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Information
EMDR Counseling Collective, 1820 E. Ray Rd, Suite A107 Chandler, AZ 85225 Email: info@emdrcollective.org Phone: (480) 256-2886
Important Note
This Privacy Policy applies to website and electronic communications. Clinical records and therapy services are governed by HIPAA and our Notice of Privacy Practices, which is provided separately.